778b Privacy Policy — How We Handle Your Personal Data

1. About This Policy

778b is an online casino and sports betting platform operated for the Bangladesh market, offering cricket betting, live casino games, slot games, and related entertainment services. As part of delivering these services, we necessarily collect and process certain personal data relating to the individuals who register accounts with us.

This Privacy Policy applies to all personal data collected via the 778b website at https://778b.io, including all pages, subdomains, and digital touchpoints operated under the 778b brand. It applies regardless of whether you access the Platform via a desktop computer, mobile browser, or any other internet-connected device.

This policy does not apply to third-party websites, services, or platforms that may be linked to or from our Platform. For the privacy practices of those third parties, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, you should consult their respective privacy notices directly.

2. Data We Collect

We collect personal data in two broad categories: data you provide to us directly, and data we collect automatically as you use the Platform.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Usage Data: Pages visited, games played, betting activity, session duration, click patterns, search queries within the Platform, and features accessed.
• Cookie & Tracking Data: Session identifiers, authentication tokens, preference cookies, and analytics identifiers. See Section 7 for full details on our use of cookies.
• Geolocation Data: Approximate geographic location derived from your IP address, used to confirm Bangladesh-market eligibility and to comply with applicable access restrictions.
• Transaction Logs: Timestamped records of all deposits, withdrawals, bets placed, and game rounds completed on your account, including outcomes and amounts in BDT.

3. How We Collect Your Data

778b collects your personal data through the following channels and mechanisms:

• Direct Interactions: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or update your account profile.
• Automated Technologies: As you browse and use the Platform, our servers automatically log technical and usage data. Cookies and similar tracking technologies are used in accordance with our Cookie Policy (Section 7).
• Payment Processors: When you initiate a bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or City Bank transaction, our payment processing partners share confirmation and reference data with us to reconcile your account balance.
• Identity Verification Partners: Where we engage third-party KYC and age-verification services, those services may share identity confirmation results with us. We do not receive your raw document data directly from these providers — only the verification outcome and any flag indicators.
• Fraud Prevention Services: We may receive data from third-party fraud and risk intelligence services that help us identify suspicious activity patterns associated with known bad actors.

4. Legal Basis for Processing

778b processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

5. How We Use Your Data

The personal data 778b collects is used for the following specific purposes:

5.1 Account Management & Service Delivery

We use your identity and contact data to create and maintain your registered account, authenticate your 778b login sessions, manage your account preferences, and deliver the core betting and casino services you have signed up for. Without this data, we cannot operate your account.

5.2 Payment Processing

Your financial data is used to process deposit and withdrawal transactions via your chosen payment method — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — denominated in Bangladeshi Taka (BDT). We retain transaction records for accounting, dispute resolution, and legal compliance purposes.

5.3 Identity Verification & KYC Compliance

We use identity and document data to verify that you meet the Platform's eligibility requirements, including the 21+ age restriction, before processing withdrawal requests or at any point we deem verification necessary. KYC compliance is a legal obligation, not a discretionary process.

5.4 Fraud Prevention & Security

Technical data, usage data, and transaction logs are analysed to detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. Automated systems and human review may both be employed in this analysis.

5.5 Responsible Gaming

We monitor player behaviour patterns — including deposit frequency, session duration, and betting volumes — to identify signs of problem gambling and to fulfil our responsible gaming obligations. Responsible gaming data, such as active limit settings and self-exclusion status, is used to enforce the restrictions you have set for your own account.

5.6 Customer Support

Communications data from support interactions is used to resolve your queries, investigate complaints, and improve the quality of our support team's responses. Interactions may be reviewed for training and quality assurance purposes.

5.7 Marketing Communications

With your consent, we may use your contact data to send you promotional offers, bonus notifications, and seasonal campaigns relevant to the Bangladesh market — for example, BPL season promotions, Eid bonus offers, and Pohela Boishakh specials. You may opt out of marketing communications at any time. See Section 11 for details.

5.8 Platform Improvement & Analytics

Aggregated and anonymised usage data is used to understand how players interact with the Platform, which games and features are most popular, and where the user experience can be improved. This data does not identify you personally in its aggregated form.

6. Sharing Your Personal Data

778b does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data is shared only in the limited circumstances described below:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and any intermediary payment processors necessary to execute your transactions. These providers receive only the minimum data necessary to process the transaction.
• KYC & Identity Verification Providers: Third-party services engaged to perform age verification and identity checks as part of our KYC compliance process. These providers are contractually bound to process your data only for the purposes we specify.
• Fraud Prevention & Risk Management Services: Third-party providers that assist us in detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Game Content Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session authentication data necessary to serve game content to your browser. These providers do not receive your full profile or payment data.
• IT Infrastructure & Hosting Providers: Cloud hosting and infrastructure partners who store and process Platform data on our behalf under strict data processing agreements.
• Legal & Regulatory Authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or where we believe disclosure is necessary to prevent fraud or protect the safety of our users.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of 778b's business or assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this policy.

7. Cookies & Tracking Technologies

778b uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit a website.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Instructions for managing cookies in major browsers (Chrome, Firefox, Safari, Edge) are available through those browsers' official help documentation.

8. Data Retention

778b retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked back to you as an individual. We do not retain personal data beyond the periods stated above unless required to do so by a specific legal obligation or ongoing legal proceedings.

9. Data Security

778b implements a layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:

• Transport Security: All data transmitted between your device and 778b servers is encrypted using 256-bit SSL/TLS protocols. Our Platform enforces HTTPS across all pages and subdomains.
• Access Controls: Personal data is accessible only to 778b team members and authorised third parties who have a genuine operational need for that data. Role-based access controls and audit logging are in place for all sensitive data environments.
• Password Security: Player account passwords are stored as salted cryptographic hashes. 778b staff cannot retrieve your plaintext password, and we will never ask you to share it through any communication channel.
• Infrastructure Security: Our hosting infrastructure is maintained with regular security patches, firewall protection, intrusion detection systems, and DDoS mitigation measures.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, 778b will notify affected players via email as promptly as practicable and will take all reasonable steps to contain and remediate the incident.

10. Your Data Rights

As a registered player and data subject, you hold the following rights in relation to the personal data 778b holds about you. To exercise any of these rights, contact our team at [email protected] with the subject line "Data Rights Request" and your registered username.

• Right of Access: You may request a copy of all personal data 778b holds about you. We will provide this in a structured, commonly used format within 30 days of receiving your request.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held about you. Where a correction relates to identity data, we may require supporting documentation before making the change.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. This right is subject to overriding legal retention obligations — for example, we cannot delete financial transaction records that are required to be retained for AML compliance purposes.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a disputed accuracy claim is under investigation.
• Right to Data Portability: You may request that we provide your personal data in a machine-readable format suitable for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests — including direct marketing, profiling, and analytics. Where you object to direct marketing, we will cease that processing immediately without requiring justification.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place prior to withdrawal.

We will respond to all data rights requests within 30 calendar days. If the volume or complexity of requests prevents us from meeting this deadline, we will notify you of the extension and the reason for it. All requests are handled free of charge unless they are manifestly unfounded or excessive.

11. Marketing & Communications

With your explicit consent, 778b may contact you with promotional offers, bonus alerts, tournament announcements, and seasonal campaigns relevant to Bangladesh-market players — for example, notifications about BPL cricket betting specials, Eid promotions, or exclusive slot tournament events.

11.1 Communication Channels

Marketing communications may be delivered via email and SMS to the contact details registered on your 778b account. We do not make unsolicited phone calls for marketing purposes.

11.2 Opting Out

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your account settings;
• Clicking the "unsubscribe" link in any marketing email you receive from us; or
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications does not affect the delivery of transactional and service-critical messages — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent regardless of marketing preference settings.

11.3 Responsible Gaming Communications

Regardless of your marketing preferences, 778b reserves the right to send you responsible gaming communications where our monitoring systems identify patterns consistent with at-risk or problem gambling behaviour. These communications are sent in your best interest and cannot be opted out of while your account remains active.

12. Children & Minors

778b is strictly an adult platform. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. Our registration process includes an age declaration, and we require identity verification to confirm eligibility before processing withdrawal requests.

If we become aware that a player has provided false information regarding their age, or that personal data of a person under 21 has been collected in error, we will immediately suspend the relevant account, void any associated transactions, and securely delete the personal data in question as soon as is reasonably practicable, subject to any legal obligations that require us to retain records of the incident.

Parents and guardians who believe their child may have registered on the Platform are urged to contact us immediately at [email protected]. We take such reports seriously and will investigate and act without delay.

13. Third-Party Links & Services

The 778b Platform may contain references to or integrations with third-party services, including game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you interact with third-party game content rendered within the Platform, that provider's own privacy practices apply to any data exchanged directly between your browser and their servers.

778b is not responsible for the privacy practices, content, or security of any third-party services. The inclusion of third-party game content on the Platform does not constitute an endorsement of those providers' privacy or security practices. We encourage you to review the privacy policies of any third-party services you interact with.

Payment service partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — operate under their own privacy policies and regulatory frameworks. 778b selects payment partners who maintain high security standards, but we cannot accept liability for the independent data handling practices of these organisations.

14. Updates to This Policy

778b may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the services we offer. The "Last Updated" date at the top of this document will be revised each time a material change is made.

Where a change is material — meaning it meaningfully affects your rights or the way we use your personal data — we will notify you by email to the address registered on your 778b account at least 14 days before the change takes effect. Continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the updated terms.

We encourage you to review this page periodically, even in the absence of a direct notification, to stay informed about how 778b protects your personal data. Previous versions of this Privacy Policy are available upon request by contacting [email protected].

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 778b handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority or seek independent legal advice. 778b is committed to resolving all privacy concerns fairly, transparently, and without undue delay.

For responsible gaming support queries — which may involve the disclosure of personal gaming behaviour data — please also contact [email protected] and reference our Responsible Gaming policy for guidance on the tools and support available to you.